WARRANTY POLICY & AFTER-SALES TERMS

1. Warranty Coverage Region

This warranty applies only to e-bikes purchased directly from zonmen-bk.com within the United States.

  • Purchases made through third-party sellers or dealers must contact the original seller for after-sales service
  • All ZonMen customers are entitled to lifetime technical support

Shipping Limitations:

  • We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories
  • Warranty parts are shipped only within the contiguous United States (lower 48 states)

2. Warranty Period

ZonMen provides a limited warranty from the date of delivery covering defects in materials and workmanship under normal use.

Warranty Coverage by Component

Category Components Warranty Period Coverage Details
Frame & Structure Frame 12 months Covers manufacturing defects only
Front Fork, Handlebar 12 months Same conditions apply
Mechanical Parts Pedals, Saddle, Fenders, Brakes, Brake Discs, Levers 12 months Excludes wear and misuse
Drivetrain Components Chain, Hub, Spokes, Derailleur, Freewheel, Bottom Bracket, Rims, Shifter, Shock Absorber, Kickstand 12 months
Electrical Components Motor, Controller, Charger, Wiring Harness, Bearings 12 months Manufacturing defects only
Display, Throttle, Control Units 12 months Same conditions apply
Lights, Keys, Switches 12 months Excludes loss or physical damage
Battery Battery Pack 12 months Up to 75% capacity within 300 cycles

3. Warranty Exclusions

This warranty does not cover:

Normal Wear and Tear

  • Tires, inner tubes
  • Brake pads
  • Spokes
  • Accessories

Improper Use or Damage

  • Abuse, misuse, neglect, or accidents
  • Stunt riding, jumping, or extreme use
  • Improper charging or non-approved chargers
  • Unauthorized modifications or third-party parts
  • Water damage
  • Unauthorized repairs

Other

  • Lost or damaged keys or NFC cards
  • Tampered components

4. Warranty Claims Process

To submit a warranty claim:

📧 contact@zonmen-bk.com

Please provide:

  • Order number / proof of purchase
  • Photos or videos showing the issue

Notes:

  • Claims must be submitted within the warranty period
  • Troubleshooting may be required before approval
  • Replacement parts are free, but installation costs are not covered

5. Shipping Damage Claims

  • Must be reported within 14 days of delivery
  • Provide photo/video evidence

Note:
Minor damage to free accessories is not eligible for replacement.

6. Chargebacks

If a chargeback is filed while the product is still in your possession, the warranty will be suspended until resolved.

7. Order Cancellation & Modification

  • Orders can be canceled before shipment only
  • Processing time: 1–2 business days
  • No cancellations after shipment

Request via:
📧 contact@zonmen-bk.com

8. Returns Policy

8.1 Non-Defective Returns

  • Within 30 days of delivery
  • Product must be unused
  • Buyer pays return shipping

Return Address:
13400 Nelson Ave
City of Industry, CA 91746, USA

Requirements:
Original packaging required (fees may apply if missing)

8.2 Defective / Damaged / Incorrect Items

Report within 30 days with:

  • Order number
  • Photo or video evidence

Solutions:

  • Free replacement
  • Full refund (if applicable)

9. Refunds

  • Issued after inspection
  • Returned to original payment method

10. PRODUCT USE & SAFETY DISCLAIMER

By using ZonMen products, you acknowledge:

  • Riding involves inherent risks
  • You are responsible for safe operation
  • You should use protective gear
  • You must comply with local laws

ZonMen is not liable for injuries caused by misuse or unsafe riding.

11. BATTERY SAFETY DISCLAIMER

You agree:

  • Use only the original charger
  • Avoid heat, water, and physical damage
  • Store properly

ZonMen is not responsible for damage caused by improper handling.

12. OFF-ROAD / HIGH-RISK USE DISCLAIMER

  • Extreme riding (jumps, racing, stunts) is not covered
  • Use beyond intended limits is at your own risk

13. LIMITATION OF LIABILITY

ZonMen is not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Injuries from misuse

Liability is limited to the purchase price.

14. CONTACT INFORMATION

📧 contact@zonmen-bk.com
📞 +1 (888) 969-9221

Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

✅ Now everything is:

  • Fully in English
  • Brand updated to ZonMen
  • Email unified to contact@zonmen-bk.com
  • Legally stronger for U.S. market